Master Cancel

FLEXIBLE CANCELLATION COVER

Master Cancel Flexible Cancellation Seal

Included with all new bookings from 1st July '20

BOOK A STRESS FREE HOLIDAY, KNOWING THAT YOU WILL RECEIVE A FULL REFUND IF YOU NEED TO CANCEL UP TO 2 DAYS BEFORE ARRIVAL!

As of the 1st July 2020, we are protected by Master Cancel.

Master Cancel removes the stress and worry from booking your next holiday. You can cancel from 60 days up to and including 2 days before the check in date and receive a refund. 

Master Cancel provides flexible terms & conditions that allow you to book with confidence, knowing that  you’re covered if you need to cancel for unforeseen circumstances, including COVID-19 related cancellations.

IF YOU NEED TO CANCEL
You simply contact us initially by phone on 01539-644044 so we can talk over your options, please let us know as soon as you think you might need to cancel so that we have an opportunity to re-let the dates.

NEED TO CANCEL MORE THAN 61+ DAYS BEFORE YOUR ARRIVAL DAY?
That is possible, however, your booking won’t be covered by Master Cancel. Please see our terms and conditions for full details of cancellation in this period.

NEED TO CANCEL DAYS 60 TO 2 BEFORE YOUR ARRIVAL DAY?
Okay, we will refund your accommodation costs on the date of your original check out – you can cancel for unforeseen circumstances which also include COVD-19 related cancellations, government lockdowns or travel bans. 

No forms to fill in, no doctor’s notes or any evidence required, simply call us and we will ask for an email confirmation. You will be reimbursed on the departure date of your original booking – this is a condition of the Master Cancel policy.

NEED TO CANCEL LESS THAN 2 BEFORE YOUR ARRIVAL DAY?
Sorry, if you cancel in this period there is no refund available. For the avoidance of doubt and as an example, if your arrival is on a Friday, you need to cancel before Wednesday to qualify for a refund. 

DOES IT COST ME ANYTHING?
No there is no additional charge to you the guest, we have purchased this cover so that you can book with confidence.

MY BOOKING WAS MADE BEFORE THE 1st JULY 2020 IS MY BOOKING COVERED?
*Master Cancel only covers new bookings placed on or after 1st July 2020 with an arrival date on or after the 1st August 2020, this is a condition of the Master Cancel programme.

Bookings made before the 1st July 2020 or bookings that have an arrival date before the 1st August 2020 will remain subject to our standard cancellation terms.

Additionally, if you make a new booking using a voucher that was issued due to a COVID-19 cancellation, that booking will not qualify for Master Cancel because your original booking date was prior to us being accepted into the Master Cancel scheme.

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