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Coronavirus (Covid-19) Update

Coronavirus (Covid-19)

The coronavirus is very much part of our daily lives now, however, it still manages to cause disruption that affects 1000’s of people daily. Here at Herdwick Cottages, we try to be as reactive and proactive where possible, to minimise any disruption.

My Booking has more than 6 Guests OR I live in an area subject to a “local lockdown” – What do I do?

Updated: 24th September 2020

From Monday 14th September 2020, for the “foreseeable future”, the total occupancy of your holiday accommodation must not exceed six (6) people (this includes infants), now known as the”rule of six”.

Households and support bubble’s that exceed six can still socialise together – but not with anyone else at the same time.

If the total occupancy of your holiday accommodation exceeds six (6), Guests:

Bookings made directly with us:

If you made your booking with us directly and you are unable to reduce your guest numbers to six or less or move your booking to alternative dates, you may be entitled to a full refund under our flexible cancellation policy.

As there is no set end date for these restrictions, we are only processing changes or refunds for bookings that have an arrival date that falls within the next rolling 60 days. If your booking arrival date is outside 60 days, please wait until your arrival date is within 60 days before contacting us.

Please call us on +44 (0)1539-312290

Bookings made through an Online Travel Agent (i.e. Airbnb, Booking.com, HomeAway or TripAdvisor):

Our flexible cancellation policy does not cover bookings made through an online travel agent (OTA). Please contact your OTA directly for assistance or advice.

If you live in an area subject to a Government-imposed “local lockdown”:

Bookings made directly with us:

If the Hirer lives in an area that is subject to a “local lockdown”, you must follow the advice stated on the Government Website as to whether you can or cannot continue with your holiday.

If you cannot continue with your holiday based on the Government advice, then you may either move your booking to alternative dates or you can opt for a  full refund under our flexible cancellation policy. Please call us on +44 (0)1539-312290 for assistance.

NOTE:  Only the Hirer is covered by the flexible cancellation policy. Guests from a different address from the Hirer are not covered. Therefore if a Guest of the Hirer lives in an area that is subject to a “local lockdown” but the Hirer is not, the Hirer will not be entitled to a refund, but may, at the Property Owners discretion, move the booking to alternative dates.

We are only processing changes or refunds for bookings that have an arrival date that falls within the next rolling 60 days. If your booking arrival date is outside 60 days, please wait until your arrival date is within 60 days before contacting us.

Bookings made through an Online Travel Agent (i.e. Airbnb, Booking.com, HomeAway or TripAdvisor):

Our flexible cancellation policy does not cover bookings made through an online travel agent (OTA). Please contact your OTA directly for assistance or advice.

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