Coronavirus (Covid-19) Update

Coronavirus (Covid-19)

Last updated: 30 March 2020 – 12:00

To all our Owners and Customers past, present and future,

Prime Minister Boris Johnson announced nationally on the 23rd March, that everyone is to remain in their homes for at least 3 weeks. Therefore you will not be able to travel to your holiday property, under any circumstances, if your arrival is before Monday 13th April 2020. This timescale is under constant review by Government and subject to change.

We will continue to offer free changes to bookings for all bookings due to arrive before 4th June 2020. Bookings that are due to arrive after the 4th June 2020 will be subject to our standard booking terms and conditions although this will be reviewed when new guidance is issued by Government.

For our Customers: Given the current situation, we will do all we can to support you with your upcoming holiday. Therefore, if you booked your holiday before 16 March 2020, we will continue to offer free changes to booking dates for Customers due to arrive in one of our Clients properties before 4th June 2020 provided we receive a minimum of 48 hours notice. We will, of course, review this regularly to please do return to this page for updates.

It is important to stress to both Customers and Property Owners that Herdwick Cottages is not in a position to force customers not to travel, however, in line with Government advice, we strongly advise you to follow government advice – Not To Travel.

FAQ’s

I am currently in a holiday property, what do I do?

We advise you to follow Government Advice and make plans to head home as soon as possible.

What if a property is closed by the owner?

Each property owner has the right to close their property to follow instructions by Government. In light of Prime  Minister Boris Johnsons announcement on the 23 Mach 2020, holiday property Owners are not be allowed to accommodate your booking for at least three weeks as of the 23rd March 2020. Therefore we are offering customers, with an arrival date before 4th June 2020, the option to move their bookings to an alternative date. If the option to move your booking is not possible, then we ask customers to refer to their travel insurance providers for assistance. 

I have taken out Refund Protection when I made my booking, will my booking be covered?

For Customers who have taken out Refund Protection via our partners Booking Protect, Coronavirus (Covid-19) is covered, however, please read their policy to ensure you meet the required criteria to make a claim. 

Can I make a last-minute booking to travel?

While our booking systems are live, we have temporarily put a block on all new online reservations being made via our website and channels, with an arrival date less than 60 days from the booking date. All dates, 60 days or more in advance are open to book. 

Will I receive a refund if I want to cancel my holiday?

Your booking terms and conditions do not allow for any refunds, however, your travel insurance may do so, so please contact your insurer for further information. In order to make a claim, you will need to cancel your reservation first so that we can issue you with a cancellation note to give to your insurance provider.

Can I move my booking?

For Customers who are due to arrive in one of our Clients properties before the 4th June 2020, we will waive our changes fee to allow you to move your booking to alternative dates at the same property within the next rolling 12 months of your original arrival date. Please be aware that where there is a difference in the rental price, you may be required to pay and additional rental amount to meet the new rental cost or, you will receive a partial refund where the rental cost is lower than your original booking cost. A minimum of 48 hours is required to make any changes.

Will I be refunded if I need to self-isolate and I am due to go on holiday?

If you have travel insurance, please speak to your insurance provider. If you do not have travel insurance and you are due to arrive in one of our Clients properties before the 4th June 2020, we will be able to offer you a change of date at the same property without charging any change fees. Please be aware that where there is a difference in the rental price, you may be required to pay and additional rental amount to meet the new rental cost or, you will receive a partial refund where the rental cost is lower than your original booking cost. If you cannot accept the change of dates, then please speak to your travel insurance provider for assistance.

What if I need to self-isolate while I am on holiday?

As this is an ever-changing situation, we recommend that you review the up to date guidance from the Department for Health & Social Care. If you are advised to stay in your holiday property, then please call us on 01539-644044

If I book a holiday today or in the near future and I later need to cancel, will I receive a refund?

All bookings made and confirmed on or after the 16th March 2020 will be subject to our revised standard Booking Terms and Conditions.

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