Frequently Asked Questions

In light of recent changes to the holiday market around COVID-19, we have updated our booking terms and conditions to include a clause relating to cancellations as a result of complying with a Government Order, Direction or Advice.

In summary, if you cannot take up your holiday as planned, due to complying with a Government Order, Direction or Advice, such as “Tier Restrictions” then you will be offered a change of dates or a refund where a change of dates is not suitable.

Please read the details in full here (Clause 15).



Unless otherwise stated on the property page, the deposit amount is 30% of the booking total. The balance payment and any security deposits should be paid no later than 60 days prior to arrival. If your booking is due to arrive within 60 days of placing the booking, then we will require full payment at the time of booking.

The majority of properties do allow a dog(s). Each property page will clearly state whether dogs are permitted, how many and if there are any additional charges.

Unfortunately not, we will require a deposit and/or balance payment in order to place a booking.

Our cancellation policy can be found in the Booking Terms and Conditions. Please click here to view the Booking terms and Conditions. This applies to bookings made directly via our website only. For bookings made via Airbnb, or similar channels, please check your booking confirmation for the cancellation policy.

Please do not booking any external suppliers or service providers without contacting us first so that we can obtain the permission of the property Owners.

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