Frequently Asked Questions

We’ve put together a list of frequently asked questions which may answer your questions, however, if you still have any queries or questions, then please do send us a message or give us a call on 01539312290

 

COVID FAQ’s

We have updated our Guest Booking Terms and Conditions to include a section specifically related to cancellations as a result of COVID-19. Please read the COVID-19 cancellation policy in full here (Clause 15.3).

FAQ’s

Our cancellation policy can be found in the Booking Terms and Conditions. This applies to bookings made directly via our website only. For bookings made via Airbnb, Booking.com or similar channels, please check the booking confirmation for the cancellation policy.

Unless otherwise stated on the property page, the deposit amount is 30% of the booking total. The balance payment and any security deposits must be paid no later than 60 days prior to arrival. If your booking is due to arrive within 60 days of placing the booking, then we will require full payment at the time of booking.

For the vast majority of properties, the arrival days are either a Friday or a Monday. Some properties offer flexible arrivals on any days.

When you view the availability calendar, arrival days will be clearly marked by a green circle. Click on the start day and the available length of stays will be shown to you along with the price.

Yes, we can enable the option that allows you to make intermittent payments towards your booking total, subject to the following conditions:

  1. This option is only available for bookings where the arrival date is more than 70 days ahead of the arrival date.
  2. The deposit must be paid in full at the time of booking. Only the remaining balance and any chosen optional extras can be paid in instalments.
  3. The total booking balance must be paid in full no later than 60 days before your arrival date.
  4. A £15.00 administration fee applies to enable this feature.

To enable this feature, please call us after placing your booking or send us a message

Please do not book any external suppliers or service providers without contacting us first so that we can obtain the permission of the Property Owners.

Unfortunately not, we will require a deposit and/or balance payment in order to place a booking.

The majority of properties do allow a dog(s). Each property page will clearly state whether dogs are permitted, how many and if there are any additional charges.

A booking fee, equivalent to 2% of the booking total, is added to all bookings. The booking fee will be itemised on your booking confirmation.

Each property will tell you how many guests it can accommodate and the property insurance coverage will be based on that number of guests. Therefore,  you must not invite more guests to stay, than the maximum occupancy stated for the property (i.e. use airbeds etc).

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