Frequently Asked Questions

We’ve put together a list of frequently asked questions which may answer your questions, however, if you still have any queries or questions, then please do send us a message or give us a call on 01539312290

 

COVID FAQ’s

We have updated our Guest Booking Terms and Conditions to include a section specifically related to cancellations resulting from COVID-19. Please read the COVID-19 cancellation policy in full here (Clause 15.3).

In summary: 

Government lockdown:
Suppose your booking cannot go ahead due to a Government-imposed national lockdown or a regional lockdown that affects either the lead bookers home address or the holiday property’s address. In that case, you may choose to either move your booking to an alternative date, subject to any prices difference, or you may cancel your booking and receive a refund of monies paid, less the booking fee.

Falling ill, self-isolation or booking curtailment as a result of Covid19:
As with any other illness, Covid19 is now an insurable risk. Therefore we highly recommend that you take out suitable travel insurance because our standard cancellation policy would apply in these circumstances.

FAQ’s

Our cancellation policy can be found in clause 15 of the Booking Terms and Conditions. This applies to bookings made directly with us at Herdwick Cottages, either via our website or by phone.

For bookings made via Airbnb, Booking.com or similar channels, please check your booking confirmation for the cancellation policy as your booking will have been made under their terms and conditions and not ours.

Unless otherwise stated on the property page, the deposit amount is 30% of the booking total. The balance payment and any security deposits must be paid no later than 60 days prior to arrival. If your booking is due to arrive within 60 days of placing the booking, then we will require full payment at the time of booking.

For the vast majority of properties, the arrival days are either a Friday or a Monday. Some properties offer flexible arrivals on any days.

When you view the availability calendar, arrival days will be clearly marked by a green circle. Click on the start day and the available length of stays will be shown to you along with the price.

Yes, we can enable the option that allows you to make payments by instalments, towards your booking total, subject to the following conditions:

  1. This option is only available for bookings where the arrival date is more than 70 days ahead of the arrival date.
  2. Only the lead booker (the person who made the booking and agreed to the terms and conditions) can make instalment payments using a card registered in their name.
  3. The lead booker must pay the deposit in full at the time of booking. Only the remaining balance and any chosen optional extras can be paid in instalments.
  4. The lead booker must pay the total booking balance in full no later than 60 days before your arrival date.
  5. A £15.00 administration fee applies to enable this feature.

To enable this feature, please call us after placing your booking or send us a message.

Please do not book any external suppliers or service providers without contacting us first so that we can obtain the permission of the Property Owners.

Unfortunately not, we will require a deposit and/or balance payment in order to place a booking.

The majority of properties do allow a dog(s). Each property page will clearly state whether dogs are permitted, how many and if there are any additional charges.

A booking fee, equivalent to 2% of the booking total, is added to all bookings. The booking fee will be itemised on your booking confirmation.

Each property will tell you how many guests it can accommodate and the property insurance coverage will be based on that number of guests. Therefore,  you must not invite more guests to stay, than the maximum occupancy stated for the property (i.e. use airbeds etc).

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