Frequently Asked Questions

Frequently Asked Questions

If you have a question that isn’t answered below, then please do send us a message or give us a call on 01539312290

Our cancellation policy can be found in clause 15 of the Booking Terms and Conditions. This applies to bookings made directly with us at Herdwick Cottages, either via our website or by phone.

For bookings made via Airbnb, or similar channels, please check your booking confirmation for the cancellation policy as your booking will have been made under their terms and conditions and not ours.

The Lake District is synonymous with quirky properties dating back generations that have been converted into beautiful holiday accommodations with lots of character and charm. However, many of these properties were built long before modern building regulations, such as insulation, cavity walls, etc., were introduced.

Therefore, if the Holiday Accommodation is described as an Old Property, you might notice damp patches during wet or humid weather or perhaps condensation on walls and windows. These problems can usually be alleviated by ventilating the property.

Generally, elderly, young, or those sensitive to humidity and dampness should avoid such properties, especially in the wettest periods (e.g. winter and early spring).

Please note also that old properties may also have uneven floors.

We do have properties that offer electric vehicle charging facilities. You can view the holiday properties with EV charging facilities here.

We know that more and more properties are exploring the options regarding the addition of EV charging facilities, so expect the list of properties teh grow.

Unless otherwise stated on the property page, the deposit amount is 30% of the booking total. The balance payment and any security deposits must be paid no later than 60 days prior to arrival. If your booking is due to arrive within 60 days of placing the booking, then we will require full payment at the time of booking.

For the vast majority of properties, the arrival days are either a Friday or a Monday. Some properties offer flexible arrivals on any days.

When you view the availability calendar, arrival days will be clearly marked by a green circle. Click on the start day and the available length of stays will be shown to you along with the price.

Yes, we can enable the option that allows you to make payments by instalments, towards your booking total, subject to the following conditions:

  1. This option is only available for bookings where the arrival date is more than 70 days ahead of the arrival date.
  2. Only the lead booker (the person who made the booking and agreed to the terms and conditions) can make instalment payments using a card registered in their name.
  3. The lead booker must pay the deposit in full at the time of booking. Only the remaining balance and any chosen optional extras can be paid in instalments.
  4. The lead booker must pay the total booking balance in full no later than 60 days before your arrival date.
  5. A £15.00 administration fee applies to enable this feature.

To enable this feature, please call us after placing your booking or send us a message.

Please do not book any external suppliers or service providers without contacting us first so that we can obtain the permission of the Property Owners.

Unfortunately not, we will require a deposit and/or balance payment in order to place a booking.

The majority of properties do allow a dog(s). Each property page will clearly state whether dogs are permitted, how many and if there are any additional charges.

A booking fee, equivalent to 2% of the booking total, is added to all bookings. The booking fee will be itemised on your booking confirmation.

Each property will tell you how many guests it can accommodate and the property insurance coverage will be based on that number of guests. Therefore,  you must not invite more guests to stay, than the maximum occupancy stated for the property (i.e. use airbeds etc).

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